Call Recordings & Playback
To access this feature, open your DialSummary Dashboard and select Call Recordings. Access securely synced cloud recordings, review conversation audio directly with the built-in media player, and audit call compliance.
Setup Instructions
Step 1
Open the DialSummary Mobile App on telecaller Android devices and ensure the Call Recording Permission toggle is activated.
Step 2
After each call wraps up, the application automatically uploads the high-fidelity compressed audio file (.mp3 / .m4a) to encrypted cloud storage.
Step 3
In the web portal, filter the audio logs by Date Range, Telecaller Agent, or Customer Phone Number.
Step 4
Click the Play icon on any record to listen inside the browser audio player with playback speed controls (1x, 1.25x, 1.5x, 2x).
Step 5
Click Copy Audio URL to generate an authenticated, expiring access link for training, audit sharing, or dispute resolution.
Step 6
Export audit logs of listened and downloaded recordings with timestamps to maintain strict company privacy protocols.
Got Questions?
Frequently Asked Questions
Recordings are stored in AWS S3 / private enterprise cloud servers with AES-256 at-rest encryption and secure pre-signed expiring playback URLs.
No. Once uploaded to DialSummary cloud, audio files cannot be removed or altered by team members without supervisor-level admin credentials.
Standard plans include 90-day retention, while Enterprise tiers support 1-year to perpetual archiving with custom backup rules.