Call Tracking
Full Call History
Every call, logged and searchable, forever.
Full Call History FAQs
How long is call history kept?
Call records are never deleted automatically, so historical data stays available indefinitely.
Can I export call history to a spreadsheet?
Yes, use the CSV export option to download the data you need for reporting.
Are call recordings available?
Where available, recordings are attached directly to the call log along with any notes.
Can I filter by call type or agent?
Yes, smart filters let you narrow down by agent, date range, or call type instantly.
Overview
Full Call History keeps a permanent, searchable record of every inbound and outbound call — complete with timestamps, duration, agent, and outcome.
Filter by date, team member, or call type to find exactly what you're looking for in seconds.
Nothing is ever deleted automatically, so historical records stay available for audits, disputes, or training reviews.
Find the interaction before following up
- Start with the customer number or contact name and a date range that includes the interaction.
- Use available call-type and employee filters to narrow the list. Check for a later response before returning a missed call.
- Review available notes for context. A call record identifies activity but does not necessarily include a recording or explain the customer's decision.