Planned feature

WhatsApp Calls

WhatsApp call tracking is planned; regular SIM-call tracking is available today.

app.dialsummary.com
WhatsApp Calls screenshot

Product preview. Open full screenshot in a new tab to inspect details.

WhatsApp Calls FAQs

Are WhatsApp calls captured automatically today?

The published availability information identifies this as a planned feature. Confirm current support for your version with the product team.

Does saving a mobile template enable call tracking?

No. Reusable message templates and automatic call tracking are separate capabilities.

Overview

WhatsApp call tracking is planned according to the published product availability information. Do not expect WhatsApp calls, recordings or chat history to appear automatically in the current regular SIM-call workflow.

Keep the agreed customer action in your approved lead workflow, and confirm support for your installed version before planning an integration.

Keep follow-up context while tracking is planned

  1. Confirm current availability for your installed version before relying on automatic WhatsApp capture.
  2. After a customer conversation, manually record the relevant requirement and agreed action in your authorised lead workflow.
  3. Assign an owner and respect the customer's preferred contact time. Reusable message templates do not enable call tracking.