At-a-glance Dashboard
See your entire call operation in one clean, live view.
At-a-glance Dashboard FAQs
How often does the dashboard update?
The dashboard refreshes in real time as calls happen — no manual page refresh needed.
Can I filter the dashboard by date range?
Yes, you can switch between Today, Last 7 days, Last 30 days, Last 6 months, Last 365 days, or a custom range.
Can I see data for a specific team member only?
Yes, use the user filter at the top of the dashboard to view stats for a single agent or the whole team.
Does the dashboard work on mobile?
Yes, the dashboard is fully responsive and works on the DialSummary mobile app as well.
Overview
The at-a-glance dashboard gives you a real-time snapshot of everything happening across your calling operations — current call volume, team activity, daily performance, and customer interactions — without digging through separate reports.
Built for managers and team leads who need to make quick decisions, the dashboard surfaces the numbers that matter most the moment you log in.
Widgets update live as calls come in, so you always know where your team stands without refreshing the page or switching tabs.
Start with the question you need to answer
- Choose a date range and check whether you are viewing one employee or the team.
- Read call counts alongside the available call categories and talk time. Compare similar working periods.
- When a number looks unusual, review the underlying calls and check the context with the employee before deciding what to change.